These Terms of Service ("Terms") govern your purchase and use of the Bookend product ("Product"), offered by the individual operator doing business as Bookend ("we," "us," "our," or "Bookend"). By purchasing, downloading, accessing, or using the Product, you ("you," "your," or "Buyer") agree to be bound by these Terms in their entirety. If you do not agree, do not purchase or use the Product.
By purchasing the Product, you represent and warrant that: (a) you are at least 18 years of age and have full legal capacity to enter into a binding contract under the laws of your jurisdiction; (b) you are purchasing the Product either for your own use or as a duly authorized representative of an organization that has authorized you to bind it to these Terms; and (c) your purchase and use of the Product will comply with all applicable laws and regulations. Where you purchase on behalf of an organization, all references in these Terms to "you" include that organization, and you personally represent that you have the authority to so bind it.
The Product is a digital download consisting of a ZIP archive containing markdown files. The files comprise: (a) six Claude.ai Project setups intended for installation in the Buyer's own Claude.ai account; (b) a library of operator prompts; (c) client document templates; and (d) a setup guide and supporting documentation. The Product is sold as a one-time purchase. The Product is not a software-as-a-service offering, a subscription, or a hosted application. Bookend operates no servers or APIs that the Product depends on.
Subject to your compliance with these Terms and your payment of all applicable fees, Bookend grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Product for your own personal or single-operator professional consulting work. This license is granted to you alone and does not extend to your employer, your clients, your team, your agency, or any other person or entity.
This is a license, not a sale of intellectual property. All right, title, and interest in and to the Product, including all intellectual property rights, remain the sole and exclusive property of Bookend.
You may:
You may not, and may not permit any third party to:
Use of the Product across more than one consultant or operator requires a separate team or agency license, which may be obtained by contacting Bookend.
All intellectual property in the Product — including but not limited to the structure, sequence, and organization of the Project setups; the Project Instructions text; the prompt library; the client templates; the setup guide; the brand name "Bookend"; and any associated trade dress — is and remains the exclusive property of Bookend. No rights are granted to you except the limited license expressly set forth in Section 3.
Outputs you generate through your use of the Product (for example, a proposal Claude drafts when you use the Proposal Builder Project) are owned by you and may be used in your commercial work. This ownership of outputs does not extend to the Product itself or any portion of its underlying files.
The price of the Product is stated at the point of purchase. Payment is processed by Stripe, Inc. ("Stripe"). Your provision of payment information is governed by Stripe's terms and privacy policy, in addition to these Terms.
The Product is delivered electronically and immediately upon successful payment. Delivery is effected by (i) automatic redirection of your browser to a download URL following payment confirmation, and (ii) inclusion of the same download URL in the receipt email Stripe sends to the email address you provide at checkout. Delivery is complete at the moment the download URL is made available to you, whether or not you immediately download the file.
Because the Product is a digital download delivered immediately and irrevocably upon purchase, all sales are final and no refunds will be issued, subject only to the single narrow exception for genuine non-delivery set out in Section 5 of the Refund Policy. The full statement of this policy, including the legal basis under U.S., EU, and UK consumer law and our treatment of common refund-request scenarios, is set out in our Refund Policy, which is incorporated into and forms part of these Terms by reference.
By completing your purchase, you expressly consent to immediate delivery of the Product and acknowledge that you thereby lose any statutory right of withdrawal that would otherwise apply to a distance sale of digital content under the laws of any jurisdiction, including but not limited to Article 16(m) of the European Union Consumer Rights Directive 2011/83/EU and equivalent UK consumer law.
THE PRODUCT IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOOKEND EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
Without limiting the foregoing, Bookend specifically does not warrant that:
The Product, including all Project Instructions, prompts, templates, and example outputs contained within it, is provided for general informational and operational purposes only. It does not constitute, and shall not be construed as, legal advice, financial advice, accounting advice, tax advice, professional consulting advice, or any other form of professional or regulated advice.
The client document templates included with the Product — including but not limited to the engagement letter, statement of work, change order, and close-out templates — are starting points for your own work and are not a substitute for review by a qualified attorney admitted to practice in your jurisdiction. You are solely responsible for ensuring that any document you adapt from the Product complies with applicable law and is appropriate for your specific use case.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BOOKEND, ITS OWNER, AGENTS, OR REPRESENTATIVES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, LOSS OF CLIENTS, LOSS OF DATA, OR COSTS OF SUBSTITUTE PRODUCTS, ARISING OUT OF OR RELATED TO YOUR PURCHASE OR USE OF THE PRODUCT, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL OR EQUITABLE THEORY, AND WHETHER OR NOT BOOKEND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
WITHOUT LIMITING THE FOREGOING, BOOKEND SHALL HAVE NO LIABILITY OF ANY KIND FOR THE OUTCOMES OF ANY CONSULTING ENGAGEMENT YOU CONDUCT, ANY CLIENT RELATIONSHIP YOU MANAGE, OR ANY DELIVERABLE YOU PRODUCE, WHETHER OR NOT YOU USED THE PRODUCT IN CONNECTION WITH SUCH WORK.
BOOKEND'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE PRODUCT OR THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU ACTUALLY PAID TO BOOKEND FOR THE PRODUCT.
The limitations set forth in this Section 11 apply to the maximum extent permitted by applicable law. Some jurisdictions do not allow the exclusion or limitation of certain damages; in such jurisdictions, Bookend's liability is limited to the smallest amount permitted by law.
You agree to indemnify, defend, and hold harmless Bookend, its owner, agents, and representatives from and against any and all claims, demands, actions, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use or misuse of the Product; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property right or privacy right; (d) any deliverable, advice, or work product you provide to your own clients in connection with use of the Product; and (e) any breach by you of your representations and warranties under these Terms.
These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any dispute, controversy, or claim arising out of or related to these Terms or the Product shall be subject to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, and you irrevocably consent to the personal jurisdiction and venue of such courts.
Before initiating any formal legal proceeding, you agree to first contact Bookend in writing at the email address listed in Section 19 and to attempt in good faith to resolve the dispute informally for a period of no less than thirty (30) days from the date of the written notice. This pre-suit notice and good-faith negotiation requirement is a condition precedent to filing any claim.
Any claim must be brought solely in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action.
Bookend reserves the right to modify these Terms at any time. The version of the Terms in effect at the time of your purchase governs that purchase. Updated Terms will be posted at the URL where these Terms are made available, with an updated "Effective Date." Your continued use of the Product after a posted update constitutes your acceptance of the modified Terms with respect to use occurring after the update.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to render it enforceable, and the remaining provisions shall continue in full force and effect.
Bookend's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
These Terms, together with the Refund Policy incorporated herein by reference, constitute the entire agreement between you and Bookend with respect to the Product and supersede all prior or contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to the Product.
All legal notices to Bookend under these Terms must be sent in writing to: support@bookend.tools. Bookend will provide updated contact information at this URL if it changes.
By purchasing the Product, you acknowledge that you have read, understood, and agreed to these Terms of Service and the incorporated Refund Policy.